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Digital Production Assistant

Janek Performance Group is growing and is seeking to add a Digital Production Assistant to our training implementation and project management team.

Job Description:

The Digital Production Assistant will play a critical role within our tight-knit, fast-paced project management team. This position will fully support project team members and our trainers with a variety of project and administrative responsibilities including the digital production of our training workshops. Our ideal candidate is technologically advanced, can troubleshoot hardware and software issues virtually, resourceful, well organized, and highly dependable. A positive person with a high energy level who is comfortable interacting with others virtually and can remain calm in stressful situations will excel in this position. This role will report to and collaborate with the Customer Success Manager.

Primary Responsibilities

  • Coordinating logistics for assigned training and consulting projects
  • Scheduling and producing virtual workshops utilizing a variety of digital platforms
  • Must have experience using Zoom, Teams and WebEx at a high level (breakout rooms, polls, assigning hosts, troubleshooting sound/video issues)
  • Assists with Facilitator’s and Clients calendars
  • Coordinates with Project Manager and staff to ensure projects are scheduled and launched successfully
  • Ensure clients have access to training materials and troubleshoot as needed
  • Maintains detailed records/reports for all project processes
  • Communicates (both written and verbally) with clients and staff to ensure the successful implementation of projects
  • Answering phones and inquires as needed
  • Digital filing and organizing client folders and documents including training recordings

Desired Qualifications

The ideal Digital Production Assistant will have at least two years’ experience working with or in a production environment. Knowledge of training & development operations preferred. In depth experience with virtual meeting software is key to the success of this role. The ideal candidate will be detail-oriented and self-disciplined with the ability to quickly troubleshoot and problem solve issues and multi-task while delivering exceptional customer service for multiple, simultaneous projects.

Work Hours: Monday through Friday, 8:00am – 5:00pm

Generous Compensation Package Includes:

  • Competitive Salary
  • Complete medical, dental, and vision benefits including paid vacation/holidays, retirement benefits with company match.

How to apply:

Please email your resume and brief cover letter to janekcareers@janek.com with the subject line “Digital Production Assistant”