Critical TeleSelling® Skills
Online / Live Instructor Training
Workshop is conducted over two consecutive days in 2, 4-hour blocks. Start and end times to be confirmed following registration.
- Quickly create connections
- Win more business
- Differentiate from competition
- Reduce & overcome objections
- Achieve the status of “Trusted Advisor”
Rethink how you sell with Critical TeleSelling Skills.
Telesales in today’s market isn’t easy. Buyers are sophisticated and often wary of telesales professionals. That’s why you need Critical TeleSelling Skills.
Critical TeleSelling Skills is an industry-proven program that trains telesales professionals to establish connections, build relationships and trust, close confidently, and deliver effective, customer-focused service with modern customers.
Key benefits of Critical TeleSelling Skills
After completing this program, your sales team will be able to:
- Gain the skills and confidence to expertly handle both outbound and inbound calls to create a positive sales interaction
- Quickly create connections and build trust with customers – using a consultative approach
- Build stronger, longer-lasting customer relationships by adding value to the sales interaction
- Achieve the coveted status of “Trusted Advisor” and exceed customer expectations
- Win more business by quickly uncovering what is most important to the customer and persuasively presenting the right solution(s)
- Reduce the number of objections and pushback from customers by adopting a disciplined Critical TeleSelling Skills approach
Program Objectives of Critical TeleSelling Skills
Program objectives include:
- Determine the difference between a typical sales professional and a “Trusted Advisor”
- Confidently open sales calls, create rapport, engage the customer, and set a positive tone for the sales interaction
- Utilize a focused questioning methodology to dive deep to thoroghly uncover customer needs and build a solid understanding of those needs
- Demonstrate effective vocal presence and utilize active listening skills to maintain customer engagement
- Present solution benefits specifically tailored to customer needs – using a three-step methodology to increase customer buy-in
- Use a four-step closing process that leverages the momentum of the sales interaction to seamlessly move the process forward and end the call on a positive note
- Handle objections using a four-step mythology designed to uncover and address the customer’s true concern while maintaining trust and credibility as a “Trusted Advisor”
Maximize Your Sales Training Investment
Personalized Sales Coaching
No one ever became a champion without a great coach. Janek sales coaches provide personalized guidance to take your team’s performance to the next level.
Our personalized sales coaching program will support sustainment and reinforcement of the skills provided in the training workshop over time. The coaching will focus on skill implementation on real-life deals and can delivered through group or one-one sessions. Janek coaches provide real-world, real-time guidance to make an immediate impact and support long-term results.
- Receive guidance and support from an expert Janek sales coach
- Turn skills learned in the training into long-term behaviors
- Improve close rates on deals you are currently working
- Accelerate your sales process and close deals faster
- Better handle difficult situations with managers, colleagues and sales support team members
- Personalized coaching sessions with a Janek sales coach (bi-weekly coaching calls)
- Availability to connect with your Janek sales coach via email for up to 6 months
- Access to rich library of Janek sales content and other assets
- Exclusive offers on future Janek training events
The following coaching plans can be used one-on-one or for your team and are available as part of the registration process.
At Janek, we understand how critical it is to turn new skills into long lasting behaviors. To really make sales training stick, you’ll need to implement an effective sales training reinforcement strategy with practical tools you and your sellers will use. Our online reinforcement solution, Janek Xpert™ has been tested and proven to increase sales training retention by up to 170% and is an app specifically developed for busy sales professionals.
- Proven to increase retention of sales training concepts by up to 170%
- Reinforcement questions and content conveniently delivered to your inbox every few days
- Varity of content provided (articles, infographics, etc.) to support knowledge retention and learning
- Apps available for Apple and Android that sync across all devices allowing for convenience and ease of access
- Limited time needed (3 minutes every few days) for long-term sales skill reinforcement
- Track of scenario-based questions delivered every few days
- Access to rich content that supports sales skill development and reinforcement
- Social platform allows you to connect with colleagues that went through the training
- Manager reporting allows for visibility to coaching opportunities
- Free apps available for Apple and Android devices
This service can be added as part of the workshop registration process.