Critical TeleSelling® Skills

Learn how to engage modern customers over the phone by becoming a “Trusted Advisor” and mastering skills to handle the most challenging over-the-phone sales scenarios.

Ring Up better sales with Critical TeleSelling Skills.

Telesales in today’s market isn’t easy. Buyers are sophisticated and often wary of telesales professionals. That’s why you need Critical TeleSelling Skills.

Critical TeleSelling Skills is a proven sales methodology that teaches sales professionals who sell over the phone, how to establish connections, build relationships and trust, close confidently, create value in their offerings, and dramatically improve their sales effectiveness with modern customers.

Key benefits of Critical TeleSelling Skills

After completing this program, your sales team will be able to:

  • Gain the skills and confidence to expertly handle both outbound and inbound calls to create a positive sales interaction
  • Quickly create connections and build trust with customers – using a consultative approach
  • Build stronger, longer-lasting customer relationships by adding value to the sales interaction
  • Achieve the coveted status of “Trusted Advisor” and exceed customer expectations
  • Win more business by quickly uncovering what is most important to the customer and persuasively presenting the right solution(s)
  • Reduce and overcome objections from customers by adopting a proven approach

Program Objectives of Critical TeleSelling Skills

Program objectives include:

  • Determine the difference between a typical sales professional and a “Trusted Advisor”
  • Confidently open sales calls, create rapport, engage the customer, and set a positive tone for the sales interaction
  • Utilize a focused questioning methodology to thoroghly uncover customer needs and dig deeper in the sales discussion
  • Demonstrate effective vocal presence and utilize active listening skills to maintain customer engagement over the phone
  • Present solutions specifically tailored to customer needs – using a three-step framework to increase customer buy-in
  • Use a four-step closing process that leverages the momentum of the sales interaction to seamlessly move the process forward and win the sale
  • Handle objections using a four-step methodology designed to uncover and address the customer’s true concern while maintaining trust and credibility as a “Trusted Advisor”

Janek’s training implementation approach

Our training implementation is guided by a proven world-class approach.

ATLAS

Hear what our clients say about us.

Many companies out there just pull a training off the shelf that may not relate directly to their company. But in working with Janek Performance Group, they provided us with the customization, and the follow-through made a huge difference within our organization.

Lisa Pearne, VP of Sales
California Casualty

My expectations with working with Janek has been exceeded. I’ve been really happy with the partnership and it’s great to have them in my corner.

Bret Nelson, Director of Sales Strategy
IHS Markit

Supporting services

Leverage the full scope of Janek’s solutions to drive immediate and long-term results. Contact us to learn more about these services.

Customization

Let us adapt this program for your team’s specific needs, industry, vocabulary, and culture.

Reinforcement

Take advantage of our turn-key and hands-on training reinforcement solutions.

Measurement

Validate training effectiveness in terms of performance improvement, business results,  and ROI.

Xpert

Use a technology solution to reinforce training in a convenient and fun format.

Critical TeleSelling Skills

Download the brochure

More information about the Critical TeleSelling Skills program is available in this downloadable PDF